Welcome to Twashtri Learning and Research Center LLP (“Twashtri”). We are pleased to provide our services to you subject to the following Terms and Conditions (“T&C”). This document contains important information about our professional services and policies. When you sign this document, it will also represent a legally binding agreement between us. We can discuss any questions you have when you sign them or at any time in the future. Please read these carefully before using any of our services. By using our services, you agree to be bound by these T&C.

SERVICES:

Twashtri provides mental health counselling services to its users. Counselling/ Therapy is a relationship between people that works, in part, because of clearly defined rights and responsibilities held by each person. As a client in Psychotherapy/Counselling, you have certain rights and responsibilities that are important for you to understand. There are also legal limitations to those rights that you should be aware of. I, as your psychologist, have corresponding responsibilities to you. These rights and responsibilities are also described in the following sections.

Psychotherapy/Counselling  has both benefits and risks. Risks may include experiencing uncomfortable feelings, such as sadness, guilt, anxiety, anger, frustration, loneliness and helplessness, because the process of Psychotherapy/Counselling  often requires discussing unpleasant aspects of your life.  However, Psychotherapy/Counselling  has been shown to have benefits for individuals who undertake it. Therapy often leads to a significant reduction in feelings of distress, increased satisfaction in interpersonal relationships, greater personal awareness and insight, increased skills for managing stress and resolutions to specific problems.  But, there are no guarantees about what will happen. Psychotherapy/Counselling requires a very active effort on your part. In order to be most successful, you will have to work on things we discuss outside of sessions.

The first 2 sessions will involve a comprehensive evaluation of your needs. By the end of the evaluation, the psychologist will be able to offer you some initial impressions of what our work might include. At that point, we will discuss your treatment goals and create an initial treatment plan. You should evaluate this information and make your own assessment about whether you feel comfortable working with your psychologist. If you have questions about the procedures, we should discuss them whenever they arise. If your doubts persist, your psychologist would be happy to help you set up a meeting with another mental health professional for a second opinion.

RISKS AND BENEFITS OF PSYCHOTHERAPY/COUNSELLING :

Psychotherapy/Counselling  are beneficial, but as with any treatment, there are inherent risks. During counselling, you will have discussions about personal issues which may bring to the surface uncomfortable emotions such as anger, guilt, and sadness. The benefits of counselling are long lasting and can far outweigh any momentary discomfort encountered during the process. Some of the possible benefits are improved personal relationships, reduced feelings of emotional distress, and specific problem solving. We cannot guarantee these benefits, of course. It is our desire, however, to work with you to attain your personal goals for counselling and/or Psychotherapy .

CLIENT-THERAPIST RELATIONSHIP:

You and your therapist have a professional relationship existing exclusively for therapeutic treatment. This relationship functions most effectively when it remains strictly professional and involves only the therapeutic aspect. Your therapist can best serve your needs by focusing solely on therapy and avoiding any type of social or business relationship. Gifts are not appropriate, nor is any sort of trade of service for service.

YOUR RIGHTS:

As an individual receiving services, you have the following rights: 

• To be treated with consideration and respect for human dignity;
• To receive quality treatment in a  safe and respectful care setting regardless of race, religion, sex, gender, orientation, age, ethnic background, mental and/or physically disabling condition(s), national origin, or source of payment;
• To be provided confidentiality and protection from any unwarranted disclosure regarding your treatment;
• To be involved in planning your treatment and to be informed about your treatment process;
• To be involved in your aftercare planning;
• To refuse treatment to the extent permitted by law and to be informed of the possible consequences of your actions;
• To expect continuity of care from one service to another, should you need another service.

If you are unsatisfied with your progress in therapy, you have the right to talk to your psychologist so that they can respond to your concerns. Such comments will be taken seriously and handled with care and respect. You may also request your therapist to refer you to another therapist and are free to end therapy at any time. You have the right to ask questions about any aspect of therapy and about the specific training of your psychologist and their experience. You have the right to expect that the therapist will maintain a strict professional relationship with clients.

APPOINTMENTS:

Bookings are made 1 day before the appointment is to be scheduled. We only take bookings in advance and do not take walk-in appointments. Appointments can be booked via our website or by calling the center. Bookings are confirmed after the payment for the appointment is made.

Kindly show up for your sessions 5-10 mins earlier; this helps us maintain the schedule smoothly.

PAYMENT:

Clients must pay the applicable charges for our services prior to receiving the services. Please note that these charges are subject to change.

Extra Charges 

If a session exceeds 50 minutes (+10 minutes non-chargeable), extra charges will apply based on exceeding time: 15 Minutes = ₹300 ; 30 Minutes = ₹600

Above 30 minutes, the full charge of a new session will be applicable.

CANCELLATIONS:

• Cancellations made 24 hours or more prior to the scheduled appointment are eligible for a full refund or session credit.
• Cancellations made between 24 to 4 hours prior to the appointment are eligible for a 50% refund.
• Cancellations made less than 4 hours before the session, or failure to attend within 30 minutes of the scheduled time, will be considered a no-show and are non-refundable.
• Sessions booked under Counselling Packages are non-refundable, regardless of the time of cancellation.
• Cancellations made by the Center due to unforeseen circumstances are fully refundable or may be rescheduled without any additional charge.

MODIFICATIONS TO THE SERVICE AND PRICES:

Prices for our service are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION:

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

PROFESSIONAL RECORDS:

Your psychologist can keep appropriate records of the psychological services that they provide. If so, your records are maintained in a secure location. Briefly, records note your reasons for seeking therapy, the goals and progress set for treatment, your diagnosis, and your medical, social, and treatment history, and your billings. You also have the right to request that a copy of your progress be made available to any other health care provider at your written request. Upon no follow up for 3 months post a counselling session, your case file will be closed. In case you resume consultation post the period of 3 months of absence from therapy, your case will be treated as a new one, and fresh records will be maintained.

DATA AND PERSONAL INFORMATION:

We may collect personal identifiable information from you when you browse, or otherwise provide us when you book a session through the Site or when you communicate with us via phone, email, chat, etc. or when you participate at one of our sessions, workshops, events, etc. As a result of these actions you might supply us with Personal Information, such as your name, electronic mail and postal addresses, phone number(s), credit card/banking information, names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, etc (collectively “Personal Information”). This Site, our social media platforms, or our social networking or mobile applications, may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs and web beacons.

The information you provide with us like financial information such as Bank account or credit card or debit card or other payment instrument details, password, physical health condition; medical history, mental health history, sex, etc. (collectively “Sensitive Information”) for availing the services at Twashtri office/ Site shall be kept confidential and for personal use of Twashtri.

This Site is directed to be used by adults who are above the age of 18 years. If you are not an adult, while you may look at our Site, you should not register, or submit Personal Information to us. We or our associates/affiliates do not knowingly collect information from minors. Minors should not be using the Site with any Personal Information. In an event of default by the minor, the parent or guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.

CONFIDENTIALITY:

The ethics of confidentiality is the cornerstone of the professional relationship between counselor and client. It is the psychologist’s duty to keep client information confidential. This means that, with some very limited exceptions (noted below), we cannot reveal information about you to anyone else or send out information about you without your written permission.

EXCEPTIONS TO CONFIDENTIALITY:

In certain situations, mental health professionals are required by law to reveal information obtained during therapy to other persons or agencies without your consent. In such situations, the mental health professional is not required to inform you of his/her actions. Please note the following exceptions to confidentiality:

• Confidentiality does not apply to cases of potential harm to self or others.
• A mental health professional may disclose confidential information in proceedings brought by a client against a professional.
• Confidentiality may not apply to cases involving a minor child. In such cases, the mental health professional may advise a parent, managing conservator or guardian of a minor, with or without the minor’s consent, of the treatment needed by or given to the minor.

In all of the above cases, it is incumbent upon the mental health professional to release only that information necessary to appropriately carry out his/her responsibilities. Your confidentiality remains an ethical priority.

INTELLECTUAL PROPERTY RIGHTS:

The ‘Twashtri’ name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks (hereinafter referred to as “Marks”) of Twashtri. All other Marks provided on the Site are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any Marks in any manner. Marks displayed on this Site, whether registered

Twashtri and its suppliers and licensors expressly reserve all intellectual property rights to all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips, written content, programs, products, processes, technology, that are part of this Site (collectively, the “Contents”) including its looks and feel, unless credited otherwise. The compilation (referring to the collection, arrangement and assembly) of the content on the Site is the exclusive property of Twashtri and is protected by the Indian Copyright laws and International treaties. Consequently, the Contents on this Site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing or modifying.

The Contents of this Site are intended solely for personal, non-commercial use only. The Contents and software on this Site are to be used only as a healthcare resource. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the Contents on this Site is strictly prohibited. Unless Twashtri explicitly provides to the contrary, all Contents are copyrighted, trademarked, trade dressed and/or other intellectual property owned, controlled or licensed by Twashtri, any of its affiliates or by third parties who have licensed their materials to Twashtri and are protected by Indian copyright laws and international treaties.

ERRORS, INACCURACIES AND OMISSIONS:

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

CONSENT TO MENTAL HEALTH COUNSELLING:

By agreeing to the Terms and Conditions you acknowledge to have read and understood the terms and conditions contained in this form and have been given appropriate opportunity to address any questions or request clarification for anything that is unclear. You voluntarily agree to receive mental health assessment, treatment and services for you (or your child if said child is the client), and you understand that you may stop such treatment or services at any time.

CONTACT:

In order to contact the organisation for services, you may call, whatsapp or email the organisation. We will make every attempt to inform you in advance of planned absences of your therapist and provide you with alternatives for proceeding further with sessions. Twashtri does not address emergency mental health concerns. In case of medical or psychological emergency, contact:

1) Mental Health Services at St. John’s hospital, Koramangala, Bangalore, Karnataka, India or NIMHANS, Bangalore, Karnataka, India (Emergency 080 2699 5573)

2) Visit your nearest Local Hospital Emergency Room

3) Call Tele-Manas (National Tele Mental Health Program) at 1800-89-14416 or 14416

ENTIRE AGREEMENT:

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW:

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Bangalore, Karnataka.

CHANGES TO TERMS OF SERVICE:

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact us – 

For any questions or queries regarding our services, please contact us at twashtricenter@gmail.com or at our registered office at Someshwara Layout, Doddakanelli, Sarjapura Road, Bangalore, Karnataka-560035. 

These Terms and Conditions are subject to change without notice.

Last updated: 23-04-2025